If you have followed the instructions on the page How do I add my staff to my unit page on the JETS Workforce website?, and you are still unable to add a particular staff member to your unit, there may be a number of reasons causing this.
- Please ensure that you are searching for the email address the user registered to JETS Workforce with, and/or the correct NMC Pin.
- They may not have a JETS Workforce account. Please confirm with them whether this is the case. They may wish to consult our FAQ on how to register on JETS Workforce.
- Their account may have been deactivated. After a certain period of inactivity, users' accounts are automatically deactivated. If the user had an account in the past which they are now unable to access, they will need to contact us to reactivate their account, providing their details.
Please contact the JAG team for assistance if you are unsure of what is causing the error.