In most cases, this will be because you are either not linked to an organisation or your certification levels have not been set.
You will be automatically linked to an organisation by one of the following routes:
- Adding the organisation as a workplace in your profile
- Logging a procedure within the organisation from the previous 6 months
If your organisation administrator/training lead is unsure how to do this, please direct them to the following FAQs: How do I invite a user to the trust and set their certification levels?
If, having checked that you are linked to your organisation and that your certification levels have been set correctly, please contact us.