In most cases this will be because you are either not linked to an organisation or your certification levels have not been set.
You will be automatically linked to an organisation by one of the following:
- Adding the organisation as a workplace in their profile
- Recording a procedure within the organisation in the previous 6 months
If your organisation administrator/training lead is unsure how to do this, please direct them to the following FAQs:
How do I invite a user to the trust and set their certification levels?